Partnering

The success of Invicta Building Services Ltd is built largely upon the philosophy of partnering with clients. As Garry Pass, the Managing Director, says "once a partnership has begun, it tends to grow and lead to other referrals".

The company adopts an 'open book' approach, opening and maintaining lines of communication, and working totally in keeping with the clients objectives.

The partnership approach from Invicta Building Services Ltd brings benefits to all the parties involved. It provides the client with an innovative quality solution and gives the company the advantage of establishing long term, often repeat, business.

'Integrating Invicta' was launched in early 2004 and still has the five original strands in place today:

Identification - Invicta Building Services Ltd seeks out like-minded organisations who enjoy working in partnership and recognise the rewards of close co-operation with both supply chain and customers. The process includes setting values and objectives to ensure compatibility and common ground; integration in this way has proven to be a catalyst to business growth and significantly increase revenue opportunities.

Investment - Relationships don't grow unless they are fed. The team at Invicta Building Services Ltd believe in the frank exchange of constructive, non-confrontational feedback. Shared goals, achieved through robust key performance indicators, mean that projects can be completed on time and on budget in an environment of trust and co-operation.

Innovation - It's a fact that competitive tendering doesn't always achieve the best outcome. Invicta Building Services Ltd has introduced lean construction techniques, value engineering and risk management that all work together to assure clients of quality and price. This approach has avoided the need for clients to go to tender in many situations, and has been responsible for more than 70% of new work, which has been achieved through negotiation with existing satisfied clients.

Improvement - No one can afford to stand still. Invicta Building Services Ltd's culture of continuous measured improvement, identification and adoption of best practice, as well as implementation of exemplary standards, has delighted clients. Accreditation with ISO 9001:2000 serves as a further guarantee of sound process management.

Impact - Throughout the set up and implementation of 'Integrating Invicta' the focus was on actions that would have impact on both the client and the end user. The standards and benchmarks that have been introduced assure both parties of exceptional quality at all stages of the project. The management team at Invicta Building Services Ltd recognises that the company's future success depends on past performance and is determined to continue developing Invicta Building Services Ltd excellent reputation.