Terms and Conditions

Terms and Conditions for your Invicta Building Services Heating Installation Quotation and Agreement

Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other when you have accepted the quotation for Invicta Building Services to install central heating equipment in your home.

1. We undertake to carry out the work specified for the amount quoted, subject to the following terms and conditions. All prices are exclusive of VAT.
2. The quotation is valid at the time of quotation and will expire if not accepted by you within 28 days and in any event is always subject to installation taking place within 90 days of the date the quotation is accepted.
3. The quoted price does not include the cost of removing any dangerous waste material, such as asbestos, which could not have been reasonably foreseen when we made the original quotation and which we only become aware of when doing the work. Such work will be at an extra cost. When you have had any asbestos removed, a clean air certificate must be provided before we will do any further work at your property.
4. We will carry out all the work during our normal working hours, which are 8.00am to 5.00pm, Monday to Friday. If you want us to work outside of these hours, it may be necessary for us to make an additional charge which we will agree with you in advance.
5. The time estimate provided for doing the work is our best estimate and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to unforeseen circumstances beyond our control. In such situations, we will revise with you the time estimates we originally provided.
6. We may require you to take up all or some carpets and floor coverings (including tongue and groove, parquet hardwood, rubber or tiled floors) before we start the work; we will advise you if we need you to do so. You may decide to call a specialist contractor to do this work for you. Alternatively, it may be possible for us to do this work for you at a cost which we will agree in advance. It will be your responsibility to replace the flooring when the work is completed.
7. We will take reasonable care to carry out the work without causing unnecessary damage to your property. While we will make good unnecessary damage directly caused by our negligence, you accept that the installation and related work may cause some damage to finishings, both internally and externally, and that certain areas may need redecoration following completion of the installation. Redecoration will be your responsibility and is not included in our quotation.
8. If you are a tenant, you are likely to need your landlord’s permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made enquiry and obtained permission as required. We shall not have any liability for unauthorised works and you indemnify us for any losses howsoever arising that we incur from your failure to obtain such permission.
9. If your property is a listed building, you may need planning permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made enquiry and obtained permission where required. We shall not have any liability for unauthorised works and you indemnify us for any losses howsoever arising that we incur from your failure to obtain such permission.
10. It is your responsibility to ensure before we start work, that there is adequate gas and electricity supply to your property as required. If necessary, we can provide you with contact details of a local gas or electricity transporter to arrange this.
11. Where we have connected new equipment to your existing system, we will not accept responsibility for the cost of repairing or replacing parts of your existing system which subsequently develop faults in that system unless we have been negligent in not realising that such damage may occur or the way we carried out the work caused the fault. Nor will we accept responsibility where your central heating system does not function properly because your water supply becomes inadequate or the water pressure is variable.
12. At our discretion, to remove sludge and other waste from your central heating system, we may include a PowerCleanse free of charge with your boiler installation. If a PowerCleanse is or will be insufficient, we may recommend that you purchase a PowerFlush® to deep clean your system; the cost of this is not included in our quotation.
13. Equipment we install may come with a separate manufacturer’s warranty. You are responsible for checking whether a separate warranty applies to the equipment we install and maintaining any such warranty with the manufacturer directly.
14. We do not accept liability if we cannot fulfil our side of the agreement for reasons which are beyond our control, such as fire, accidents, war, adverse weather conditions, industrial disputes, strikes and lock outs which we are not directly involved in.
15. To meet your preferred installation timetable, we may need to use sub-contractors. All sub-contractors engaged by Invicta Building Services are fully qualified and Gas Safe registered (formerly CORGI registered). All sub-contractors carry suitable identity cards.
16. The amount of the deposit shown on your quotation must be paid when you place your order. The amount(s) and payment date(s) of the subsequent instalment(s) will also be specified on the quotation provided by Invicta Building Services and payments must be made by you on or before the date(s) specified on the quotation.
17. Notice of the Right to Cancel. You are entitled to cancel this agreement. If you are contemplating cancellation, please call 01622 814000. If you wish to cancel, you MUST DO SO IN WRITING WITHIN 7 DAYS starting from the date the quotation is signed and deliver personally or send by RECORDED DELIVERY or REGISTERED POST to Invicta Building Services Limited, The Apple Barn, Court Lodge Farm, The Green, West Peckham, Kent ME18 5JN. Notice of cancellation is deemed to have been served as soon as it is delivered, posted or sent to us. If you wish to cancel this agreement after the cancellation period, we may retain all or part of the deposit you have paid to cover the costs we have incurred to date. Invicta Building Services may cancel the agreement with immediate effect at any time by providing you with written notice.
18. The quotation together with these terms and conditions set out the entire agreement between you and Invicta Building Services.
19. Third Party rights: nobody other than you will be able to benefit from this agreement.
20. Use of Personal Information.
    1. We may use information about you to:
       1. Identify you when you contact us so that we know exactly who we are speaking to;
       2. Offer you services and products from time to time;
       3. Seek your opinions on our service proposition, including any services or products we offer;
       4. Create statistics. test computer systems, analyse customer information and create marketing opportunities;
       5. Help to prevent and detect fraud or loss; and
       6. Contact you in any way about our products and services.
    2. We may allow other people and organisations to use information we hold about you:
       1. To provide services you have asked for;
       2. To help to prevent and detect debt, fraud or loss. If you do not pay your debt, we may transfer your debt to another organisation and give them details about you and that debt;
       3. If we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;
       4. As part of current or future legal action;
       5. As part of government data-sharing initiatives.
       6. From time to time, these other people and organisations may be outside the European Economic Area (EEA) in countries that do not have the same standards of protection for personal information as the UK.
    3. We may use your information to help train our staff. We may also monitor and record any communications we have with you (including phone conversations and e-mails) to make sure that we are providing a good service and to make sure we are meeting our legal and regulatory duties.
    4. We may pass your address and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities including Capita Gas Registration and Ancillary Services Limited (previously CORGI) and the ECA (Electrical Contractors Association). These organisations may pass this information to local authorities to meet building regulations requirements. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits, and for health and safety purposes. Where appropriate, we will give you or the property owner (or both) a certificate to show that your appliances meet building regulations.
    5. We may check your details with one or more credit reference and fraud-prevention agencies to help us make decisions about your ability to make payments and the goods and services we can offer you. Below, we have given a brief guide to how we, the credit-reference and fraud-prevention agencies will use your information.
       1. We will search at credit-reference and fraud-prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit-reference and fraud-prevention agencies. Law-enforcement agencies (such as the police and HM Revenue & Customs) may receive and use this information.
       2. We and other organisations may also access and use information about you that credit-reference and fraud-prevention agencies give us to, for example:
          1. check details on applications you make for credit and credit-related services;
          2. check your identity;
          3. prevent and detect fraud and money laundering;
          4. manage credit and credit-related accounts or services;
          5. recover debt;
          6. check details on proposals and claims for all types of insurance;
          7. check details of employees and people applying for jobs with us.
       3. When credit-reference agencies receive a search from us, they will record this on your credit file whether your application is successful or not.
       4. We and other organisations may access and use information recorded by fraud-prevention agencies in other countries.
       5. If you want to see what information credit-reference and fraud-prevention agencies hold about you, you should contact the agencies that operate in the UK directly. The information they hold may not be the same, so it is worth contacting them all.
    6. If you give us information on behalf of someone else, you confirm you have given them the information set out in this document, and that they have given permission for us to use their personal information in the way we have described hereabove. If you give us sensitive information about yourself or other people (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document.

Invicta Building Services undertake installation, servicing and repair work to ensure the safe and efficient operation of central heating systems. Our employees have a duty of care to give good advice which could involve the recommendation to purchase additional products or services from Invicta Building Services in the interest of safety, efficiency or economy. The employees are paid an annual salary but can also earn an extra payment linked to a number of factors, including additional products/services purchased by customers.

Governing law and jurisdiction

The terms and conditions for all products and services are written in English and all correspondence entered into shall be in English. Your agreement is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.