In September 2005 the company introduced a quality management system that complied with ISO 9001.
The system is made up of process workflows, which cover all elements of the company’s operations and define the ‘inputs’ and ‘outputs’ associated with each process. These workflows are supported by comprehensive operational procedures.
Since its introduction, the quality management system has been regularly enhanced to improve its effectiveness and the service proposition that the company offers to its clients and their customers.
The ethos of continuous improvement is firmly embedded within the company and is an integral part of its operational offering.
